James Schriever
About MeJames Schriever / Portland, OR

Built on the service desk.

Operations Manager

My background spans hands-on support, systems administration, project delivery, and operations leadership.

I listen to the people doing the work, improve the process, then automate what repeats.

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Portrait of James Schriever
  1. 01 / ListenPeopleStart with their experience.
  2. 02 / ImproveProcessUnderstand how work moves.
  3. 03 / AutomateAutomationBuild around recurring work.

People shape the process.

The dispatcher’s perspective directly shaped improvements to same-day resolution. That collaboration is central to how I approach the work.

  1. Listen to the people.

    I work with the people closest to the task to understand daily constraints, recurring friction, and the support they need.

  2. Improve the process.

    I look at handoffs and how work moves, then use that understanding to improve service delivery around the team’s work.

  3. Automate what repeats.

    I connect business tools around a clearer process, with failure handling, retries, and human approval for changes requiring oversight.

Listening to the dispatcher changed what I improved.

Read the dispatch result

Career so far.

Experience across the service desk, infrastructure, and project delivery informs how I lead operations today.

  1. Aug 2025–Present

    Operations Manager

    IT Assurance · Portland, OR

    Lead service desk operations, team development, and improvements to service delivery. Build practical automation around the team’s work.

  2. Jun 2024–Aug 2025

    Project and Design Engineer

    aCoupleOfGurus · Remote

    Managed technology projects from solution design and planning through stakeholder updates and post-implementation reviews. Handled escalations and recurring issues.

  3. Jun 2019–Jun 2024

    SysAdmin

    IT Assurance · Portland, OR

    Designed, deployed, and maintained server and network infrastructure. Led incident response, documented recovery procedures, and mentored junior technicians.

  4. Aug 2018–Jun 2019

    Service Desk Coordinator

    IT Assurance · Portland, OR

    Triaged incoming tickets and coordinated schedules between clients, technicians, and vendors.

  5. Dec 2017–Sep 2018

    Service Desk Specialist

    Free Geek · Portland, OR

    Provided hands-on hardware and software support in an all-Linux environment.

The full resume includes skills, projects, certifications, and education.

Read my resume

Let’s talk about the work.

For conversations about operations leadership, service delivery, and practical automation.

Contact me